Application AppExchange Development

sell, service, and engage with Salesforce Customer 360 platform

You’ve likely had Salesforce in place for years, and it’s probably working okay. However, in order to scale excellence, you need excellence to scale. Are you ready to 10x your productivity? As Salesforce experts, we’re here to implement, enhance, and optimize these platforms, ensuring they work with how your team does business.

FEATURES

+ Sales Cloud

Streamline from lead to cash and trust your data. Customize Sales Cloud to reflect the latest and greatest of how you sell, eliminate busywork, and drive pipeline.

+ Service Cloud

Provide your customer success and service teams with a 360º view of your users. Proactively address customer concerns, provide a frictionless service experience, and increase customer retention.

+ Experience Cloud

Create a branded user experience and provide access to customer resources. Empower users to form a community of champions and product advocates that support one another.

Toby Carrington, SVP Revenue Operations at Seismic

"High-growth SaaS businesses that need to be agile but can’t exponentially grow their internal Salesforce team would be wise to consider OpFocus."

- Toby Carrington, Executive Vice President of Revenue Operations at Seismic

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Maribel Olvera, VP of Client Operations, The Predictive Index

“OpFocus had deep experience in Salesforce, had proven itself tackling projects similar to ours, and excelled in the two areas we needed: software development and strategic consulting. They really connected to the nature and speed of our business, and forced us to think into the future so we would have a system that worked well not just for today, but also for the longer haul.”

- Maribel Olvera, SVP of Operations, The Predictive Index

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“I don’t want an order taker. I want someone who will push back and make us better. Many consultants don’t do this. OpFocus does. They tell me what can be accomplished, and explain the ramifications of alternatives I may want to try. The fact that they’re so candid upfront really helps us succeed.”

- Ben Bryer, Director of Business Operations, CentralReach

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Pat Green, SNA Displays

“OpFocus has helped bring our team together and support tremendous growth through Salesforce. Even during this economic downturn, we’ve closed great deals, hired more people, and had no layoffs or negative impact on salaries."

- Pat Green, VP of Systems, SNA

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Jim Parker

Sr Growth Advisor, SaaS Growth Advisory

Kristen Banks

Solution Architect

customer 360

Does customer success & support have actionable product usage analytics they need in one place? Surface early warning indicators from your platform in Salesforce, increase adoption, and equip your teams to delight your customers.

churn & retention

How many of your customers churn simply because customer success did not reach out to renew their contracts in time? Surface timely usage metrics, automate renewals, and retain more customers.

scalability

Are your people, processes, systems, data, reporting, and governance aligned and ready for hypergrowth? Gain confidence that you are prepared for sustainable growth to become the next SaaS unicorn.

frankenstack

Has your tech stack become chaotic and disjointed as your ARR soared? Consolidate and streamline your tech stack to gain confidence that you’ve equipped your team with a best-in-class platform to support hypergrowth.